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Verizon Wireless - VerizonWireless.com - Wireless prepaid service Florence

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330357

#Company Page
Others Published date: October 12, 2016 Add to watchlist
  • Country: United-States
  • Region: South Carolina
  • City: Florence

Name: Verizon Wireless - VerizonWireless.com


I called Verizon omen 10/10/16 to set up a new prepaid account, and The first rep that I had spoken to said everything was fine instructed after asking for my credit card instructed me to turn off the phone put the sim card in phone and my account would be activated; unfortunately that didn't work which caused me to call back spoke second rep who ask to place me on hold twice while she research the issue. I was on hold for 12 minutes without her checking back then I was blind transferred. To be placed on hold for another 12 minutes or more, then 3rd rep answered told me I wasn't charged she need she need to place the order, because she had no record of an order being placed, doing that time she said I was never billed. She finally got the phone activated. I called my bank and showed 2 charges in my bank account said vzw and the rep told me they never charged me. I called back the fourth time spoke with 4th rep who said she has no record of an order or charge to my credit card so I ask for supervisor and she placed me on hold, no sound then music playing as if I had to make a selection to press an option, so she called me back from a 610 area code number said she had the supervisor on the line and transfer me. I explained to supervisor she said they didn't charge but she showed 45.00 dollars and that was done at the store and I explain I was never at the store at home and called over the phone so she insist to call my bank to verify charges in my account so we conference in Wells Fargo Bank spoke with Personal banker and she confirm my card was charged twice supervisor said she show no record refuse to credit me back claiming she had to check with another department because it showed someone at the store charged my account; then she said she was releasing the call from the banker to speak with me on the phone to resolved the concern but she HUNG UP and never called back. Verizon Wireless use to have the best customer service there is but that has changed over the year, it is horrible like the rest. A supervisor who acted unprofessional who manage or oversee other representative in her department, and this is new Verizon. I advise that is fraudulent.

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