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MetroPCS - metropcs.com - Customer Service

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330285

Others Published date: October 10, 2016 Add to watchlist
  • Country: United-States

Name: MetroPCS - metropcs.com

 

Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer!

Well they are located in the Philippines no wonder they don't understand what 9-1-1 is.

I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location.

But wait ... there's more!

I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP.

I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP.

If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you).

OR

"dial" Youtube with key words for your issue.

Jus' sayin'


 
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