United-States : MetroPCS - metropcs.com - Customer Reviews & Complaints - MetroPCS - metropcs.com - Customer Service - bookcomplaints.com :United-States
     Login| Register    Feedback & Support   Blog   Q&A   Search By Id

Australia   Bangladesh   Brazil   Canada   China   Germany   India   Japan   Mexico   New Zealand   Pakistan   Saudi Arabia   Singapore   South Africa   United Arab Emirates   United Kingdom   United-States  
Subscribe to latest post

MetroPCS - metropcs.com - Customer Service

Mark as spam misclassified duplicated expired offensive

Consumer complaints and reviews

Consumer Complaint ID: CCN01330285

Others Published date: October 10, 2016 Add to watchlist
  • Country: United-States

Name: MetroPCS - metropcs.com


Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer!

Well they are located in the Philippines no wonder they don't understand what 9-1-1 is.

I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location.

But wait ... there's more!

I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP.

I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP.

If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you).


"dial" Youtube with key words for your issue.

Jus' sayin'

Quickly post similar complaint

Result 0 votes | Avg Rating:

Add Comment  

Views: 90    Print


    Leave your comment (spam and offensive messages will be removed)

    Post Complaint


    Photo Proof   (optional)

    Add new photo
    Email Address is kept confidential

    Select Category To Post Complaint

    Business & Finances Buildings & Construction Cars, Parts & Vehicles Education
    Electronics, Appliances, Software Entertainment and Recreation Event Planning & Services Family & Relationships
    Gadgets Government Organizations - NGO Home - Lifestyle Hospital, Insurance, Mediclaim Complaints
    Internet & Website Job & Career Law & Civil Rights Nature & Environment
    News & Media Office Complaints Prostitution & Human trafficking Public Transportation
    Real Estate Sports - Fitness Telecom & Broadband Travels - Holidays
    Unsolicited Phone Calls - Chats Unauthorized charges Others