- Country: United-States
I have always been very happy with Colorful Images, I have ordered from them many years. This year I ordered my Christmas cards, seals and labels online.
When I received the labels yesterday the city and state were omitted. The packing slip said that line "was intentionally omitted". Why? I called and the customer service lady stated on my online order form I omitted the city and state. Well, don't you think that is a little odd that someone would order labels with no city or state? I told her you all had my phone number why did not someone question it and call me. She apologized and said I could reorder and they would waive the shipping charge. Big deal! As a loyal customer I feel they should have waived the $8.99 for new labels to go with my Christmas cards. Unacceptable. All she did was to keep apologizing. I feel this was an inappropriate action and told her after all the years of ordering from Colorful Images, this would be my last order with them. Stay away, customer service no good.