United-States : Carnival Cruise Lines - www.carnival.com - Customer Reviews & Complaints - Carnival Cruise Lines - www.carnival.com - Refund for cancelled cruise - bookcomplaints.com :United-States
     Login| Register    Feedback & Support   Blog   Q&A   Search By Id

Australia   Bangladesh   Brazil   Canada   China   Germany   India   Japan   Mexico   New Zealand   Pakistan   Saudi Arabia   Singapore   South Africa   United Arab Emirates   United Kingdom   United-States  
Subscribe to latest post

Carnival Cruise Lines - www.carnival.com - Refund for cancelled cruise

Mark as spam misclassified duplicated expired offensive

Consumer complaints and reviews

Consumer Complaint ID: CCN01330172

Others Published date: October 8, 2016 Add to watchlist
  • Country: United-States

Name: Carnival Cruise Lines - www.carnival.com


I booked a Cruise (5Q6DM4) feb. 2015 for Oct. 9 2016. I have been really looking forward to this trip with my children. That's what they have been talking about for a year and half. Now 2 days before the Cruise I get an email saying that my Cruise is cancelled because of the hurricane, which I understand. The email says that I can go to Canada or get a refund. I called for the refund, because the Cruise to Canada is not a tropical paradise and it doesn't look like a lot of things for a 15, 6, 3 yr old to do, more like an adult cruise. I was told that I could get a refund for all but the insurance I paid. I do not understand why I cannot get my almost $300. I am a single mother and this is a lot of money to be out when I didn't cancel the Cruise to the Bahama's, the Cruise line did. If the email had said that you would be refunded all but this money It would be more understandable, but it doesn't. It says to call for a refund, not a partial refund. The guest relations people say that they wish they could help but they can't.

Quickly post similar complaint

Result 0 votes | Avg Rating:

Add Comment  

Views: 77    Print


    Leave your comment (spam and offensive messages will be removed)

    Post Complaint


    Photo Proof   (optional)

    Add new photo
    Email Address is kept confidential

    Select Category To Post Complaint

    Business & Finances Buildings & Construction Cars, Parts & Vehicles Education
    Electronics, Appliances, Software Entertainment and Recreation Event Planning & Services Family & Relationships
    Gadgets Government Organizations - NGO Home - Lifestyle Hospital, Insurance, Mediclaim Complaints
    Internet & Website Job & Career Law & Civil Rights Nature & Environment
    News & Media Office Complaints Prostitution & Human trafficking Public Transportation
    Real Estate Sports - Fitness Telecom & Broadband Travels - Holidays
    Unsolicited Phone Calls - Chats Unauthorized charges Others