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Carnival Cruise Lines - www.carnival.com - Refund for cancelled cruise

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330172

Others Published date: October 8, 2016 Add to watchlist
  • Country: United-States

Name: Carnival Cruise Lines - www.carnival.com


I booked a Cruise (5Q6DM4) feb. 2015 for Oct. 9 2016. I have been really looking forward to this trip with my children. That's what they have been talking about for a year and half. Now 2 days before the Cruise I get an email saying that my Cruise is cancelled because of the hurricane, which I understand. The email says that I can go to Canada or get a refund. I called for the refund, because the Cruise to Canada is not a tropical paradise and it doesn't look like a lot of things for a 15, 6, 3 yr old to do, more like an adult cruise. I was told that I could get a refund for all but the insurance I paid. I do not understand why I cannot get my almost $300. I am a single mother and this is a lot of money to be out when I didn't cancel the Cruise to the Bahama's, the Cruise line did. If the email had said that you would be refunded all but this money It would be more understandable, but it doesn't. It says to call for a refund, not a partial refund. The guest relations people say that they wish they could help but they can't.

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