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Bella Terra Mineral Cosmetics - bellaterracosmetics.com - Harassment and bullying by sales staff at Houston

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Consumer complaints and reviews

Consumer Complaint ID: CCN01330104

Cosmetics Published date: October 6, 2016 Add to watchlist
  • Country: United-States
  • Region: Texas
  • City: Houston

Name: Bella Terra Mineral Cosmetics - bellaterracosmetics.com


Bella Terra needs better customer service. The sales girl at the Memorial City Mall in Houston is unprofessional. I was walking by and she grabbed me and insisted I buy her products and started to apply a random powder on my face with a DIRTY BRUSH. I WAS DISGUSTED. I asked her to stop and if they were clean brushes... To which I didn't get a reply and got more powder... And she insisted I buy the powder and she would give me a discount it would be $49. But I noticed the powders online are only like $22. NOT sure where this price came from. She told me my makeup was bad and this was all I needed. Well I wasnt wearing any makeup and now half my face against my approval was covered in this powder. She had blocked me in in between the kiosk and the chair. She started to bully me and wouldn't let me leave. I kept insisting i needed to go. It was a stressful ordeal. I finally was able to run... When I asked her for a free sample and to donate to my charity event she was got surprised and stepped back. I literally ran from her. This is harassment and bullying. I have seen so many complaints about them and sadly corporate only gives a standard response but hasn't done anything to protect their brand.

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